Reprint/Refund Policy

Reprint & Refund Policy

While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.

Let's look at the scenarios when you can request a reprint/refund and who covers the cost.

When Photoz2Canvas covers the Reprint/Refund cost:

  • If there is a manufacturing issue with your product in your order.
  • If the product in your order is broken or damaged in the mail.
  • If you receive the wrong product in your order.
  • The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.
  • The order is lost in transit, and the actual shipping time exceeds the general shipping time frame for orders.

When Photoz2Canvas doesn't cover the Reprint/Refund cost:

  • If you don't like the product printed according to our manufacturer's standards.
  • If you make any mistakes while creating your unique product, such as submitting the wrong image.
  • If you select the wrong size when ordering the product.
  • The order is still within the specified maximum production and shipping times for the products.
  • If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by Photoz2Canvas.
  • The tracking for your order shows delivered but you have not received the package.

Lost in Transit


Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit time frame.

On occasion, when using Standard Shipping, carriers do not always provide tracking updates to show “Delivered” status. Photoz2Canvas can only honor request refunds if you have reported a missing order and the shipping time has exceeded the general shipping time frame for the orders.


Returns Policy


Photoz2Canvas does not accept returned orders. We cannot issue refunds for any returned orders. Photoz2Canvas can only reship it or issue a reprint for a returned order.

Exchange Policy


Photoz2Canvas does not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.